Case Studies

Modernizing U.S. Credit Union’s Survey Analysis & Analytics With Qlik Sense

One of the nation’s largest credit unions wanted to modernize its analytics and reporting to uncover new insights and opportunities. Qlik Sense enhanced data analysis by reducing the time to insight, providing a diverse set of analyses and reporting all in one place, and enabling... Read More

Exploring National Educational Survey Data With Qlik Sense

The National Restaurant Association Educational Foundation (NRAEF)—which provides training and education in the restaurant, foodservice, and hospitality industry—required data collection, analysis, and reporting support to glean additional insights from its national survey of students and educators. With a few clicks of a button, NRAEF is... Read More

Improving Health Services Analytics & Reporting With Qlik Sense

35th Street Consulting wanted to improve, streamline, and standardize its analytics and reporting to better support health systems, local governments, planners, developers, and other organizations, projects, and people that aim to improve the quality of life for those they serve. Qlik Sense enabled the client... Read More

Analyzing & Reporting on Online Survey Data With Qlik

The U.S. Marshals Service (USMS) Office of Compliance Review (OCR) selected ORI for the second consecutive time for a five-year contract to conduct web-based surveys and provide analysis and reporting for 16 to 21 annual deployments. The Compliance Review Program measures the satisfaction levels of... Read More

Exploring Community Forum Data With Omni-Source Text Analytics

A large staffing organization wanted to examine customer conversations and experience in its private online community forum to identify what different customer segments care about, pinpoint areas of concern, and translate insights into opportunity. The analysis identified several customer pain points as opportunities to provide... Read More

Understanding the ‘Voice of the Customer’ in Community Forum Data

A large membership organization needed to quickly and cost-effectively explore the unstructured data in its private online community forum. The client wanted to understand the voice of the customer (VOC) and gain visibility into the top concerns of C-level customers in order to guide strategy,... Read More

Turning Healthcare Customer Feedback Into Industry Leadership & Revenue

A large healthcare organization wanted to gain a 360-degree view of customers to enable data-informed decision making across departments to meet strategic industry and revenue goals—while also appealing to a key segment that had grown unresponsive. AI seemed overwhelming at first, but getting bogged down... Read More

Tracking Brand Sentiment & Innovation Through Social Listening

A global consumer products company wanted to strengthen its social media monitoring capabilities by utilizing advanced text analytics to track brand sentiment and emerging innovation in the marketplace. ORI quickly and efficiently scraped social media data and translated it into brand sentiment insights—across multiple brands—while... Read More

A Humanistic Approach to Big Data

A Case Study of the Environmental Protection Agency When big data is mentioned, what is the first thing that comes to mind? Something like this? Or perhaps something more like this? What probably does not immediately come to mind is the countless number of ways... Read More

Translating Community Forum Data Into Customer Insights

To better understand its customers, a leading product development company wanted to explore the unstructured data of open-ended conversations in its customer support and product idea online community forums hosted by a prominent vendor. By combining the client’s online forum data with its CRM and... Read More

Transforming Federal Agency’s Complex Survey Data With AI Text Analytics

A large government agency needed to analyze a high volume of responses to a biennial customer satisfaction survey conducted among more than 10,000 annuitants. The survey collects both closed- and open-ended responses on satisfaction with various retirement benefits and services. The agency wanted to understand... Read More

Decoding U.S. Credit Union’s Customer Satisfaction Drivers With Advanced Text Analytics

A large credit union wanted to quickly identify the root causes of its fluctuating customer satisfaction scores to pinpoint high and low satisfaction drivers, opportunities for improvement, and insights into its competitors’ strengths and weaknesses. Data analysis uncovered the primary factors that encourage retention, deter... Read More