The Results Are In: What Are Associations’ Biggest Challenges in Understanding Members?
For many associations, data can feel like a full-time job. (And for analysts like me, it is.) You collect data, cleanse data, scrutinize and analyze... Read More
CXPA Event Recap: UMUC’s Customer-Centric Approach to Higher Education
In March, Lesley Boucher, ORI’s VP of Customer Experience, had the privilege of moderating a panel of CX experts at the Customer Experience Professionals Association’s... Read More
Building a Culture of Quality Data: Insights from Data Specialists
ORI recently attended the Capital Data Summit in Washington, D.C., which brought together more than 300 attendees from the D.C. metro region and beyond to... Read More
The Internet of Things: Taking Customer Centricity to a Whole New Level
How IoT Is Reshaping Customer Experience & Relationships The Internet of Things (IoT) is something that most of us have probably heard about but know... Read More
Data Integrity: Making Your Data Work For Your Organization
In Harvard Business Review’s The 4 Mistakes Most Managers Make with Analytics, two professors comment on issues that many face with their data: Not understanding... Read More
The Art of Statistics
Like a chef expertly combining ingredients, statistics is all about the technique. It’s never easy explaining my line of work to other people. When I... Read More
Member Insights Through Data Transformation
Innovative Analysis of Association Data Yields Rich New Member Insights The following case study synopsis is based on an ORI white paper. A mid-size industry... Read More
Hidden Complexities of Conducting Government Survey Research
Government surveys are not as easy as they look. When it comes to conducting survey research for federal government agencies, it pays to heed these... Read More
5 Steps to Collect Intelligent Annual Meeting Data
For many associations, the annual meeting is the organization’s top revenue source. For this bottom-line reason, planners and evaluators of this event need to be... Read More
How to Get More Out of Your Online Survey
Having been in business for more than 30 years, we at ORI have talked with hundreds of organizations interested in conducting research to deepen their... Read More